Careers across the Envest Group

Why Envest?

Envest is proud to be one of Australia’s largest independent distribution groups. We are driven by the belief that insurance plays a vital role in our community, empowering businesses and individuals alike. Our mission is to invest in and nurture insurance businesses, enabling them to grow, thrive, and make a meaningful impact.

The role

This role provides coordination technical IT support to the Envest businesses in relation to IT incidents and service requests. These services are provided to all locations in Australia and overseas operations as determined by the business.

• Provide L1/L2 IT support in relation to incidents and work requests.
• Ensure all incidents and requests are prioritised and actioned appropriately.
• Respond and resolve cases within agreed targets and SLAs.
• Perform and assist with major incidents, requests, and problems.
• Coordinate activities with end users to ensure a positive customer experience delivered.
• Help develop and maintain policy, standards, procedures, plans, supporting systems and process objectives.
• Assist and provide input with the business case development process.
• Assist with the improvement of Disaster Recovery and IT Service Continuity plans.
• Work direct and indirect support team members to solve BAU and Project activities.
• Work with strategic partners and ensure effective engagement, integration, and collaboration.
• Manage user access lifecycle.
• Provide user and device statistics required for forecasting license and hardware budgets.
• Undertake and assist with the completion of post-incident reviews for all priority incidents.
• Provide regular reporting of activity to management.

Technical Competencies

• Proven background configuring, supporting, and managing Windows environments.
• Ability to work as a member of a team and delivery consistent results even under low supervision.
• Strong verbal and written communication skills.
• Adherence to implemented guidelines and processes.
• Ability to analyse/solve problems and escalate as appropriate.

What you will bring

• Relevant tertiary qualifications in related discipline.
• Hold or have held relevant MCP or equivalent technical qualification
• Preferred exposure to financial services environment, particularly insurance broking

The salary range for this position is $80,000 - $85,000 plus superannuation, with eligibility for an annual discretionary bonus.

Are you looking for a role that not only recognises your expertise but also actively supports your next career step? CPS General Insurance — a respected brokerage in Chatswood and proud member of the Resilium Partners and Envest Group — is growing, and we’re excited to welcome an ambitious Account Manager to our high performing team.

This is not just another broking role. It’s a genuine career growth opportunity, ideal for someone who is ready to elevate their capability, broaden their client exposure, and move confidently toward a Senior Account Manager pathway with strong support behind them.

Join a business where your development is prioritised, your ideas are valued, and your success is celebrated.

What the role involves

As an Account Manager, you’ll deliver expert advice and tailored insurance solutions to a well-established portfolio of SME and Commercial clients. You’ll also play a key role in supporting new business growth across the SME and mid-market sectors.

Your responsibilities include:

• Provide strategic, customised insurance advice across a diverse range of industries.
• Contribute to business growth by identifying opportunities and building strong relationships through networking and client engagement.
• Develop and present competitive insurance strategies aligned to client risk profiles and business goals.
• Build and maintain long term, trust-based relationships through consistent communication and exceptional service.
• Partner with underwriting, operations, and other internal teams to ensure seamless service delivery.

At CPS, we’re committed to helping you build a long-term career.

This role offers:

• Clear progression pathways — with genuine opportunities to step into a Senior Account Manager role as you develop.
• Mentoring from industry leaders — gain practical guidance, coaching, and exposure to more complex portfolios to accelerate your professional growth.
• Increased responsibility over time — manage larger clients, strengthen your technical expertise, and expand your commercial impact.

Why work for CPS:

• We have a supportive and collaborative team culture, down to earth and a team that cares about each other and our clients.
• We are a progressive workplace, forward thinking and always looking for opportunities to improve.
• We are wellbeing focused, offering a hybrid work structure and wellbeing initiatives.

What we're looking for:

• We are looking for a qualified broker with Tier 1 Insurance Broking qualification
• Relevant SME or Commercial broking experience with the desire to learn more
• Strong desire to be part of a community and collaborative team environment.

EXPRESSIONS OF INTEREST

We have a range of openings across the Envest Network in Underwriting, Broking, Compliance, Claims and Sales and Service. please register your interest by clicking the apply now.

• Professional experience preferably in insurance/financial services
• A high degree of influencing skills, partnered with strong written and verbal communication skills
• A customer-centric approach which sees you optimise outcomes for your customers
• Proven ability to demonstrate resilience in managing challenging scenarios
• Developed time management skills with the ability to work in a high-pressure environment
• A keen willingness to learn and proactively engage in a fast paced, dynamic team