Careers across the Envest Group

Why Envest?

Envest is proud to be one of Australia’s largest independent distribution groups. We are driven by the belief that insurance plays a vital role in our community, empowering businesses and individuals alike. Our mission is to invest in and nurture insurance businesses, enabling them to grow, thrive, and make a meaningful impact.

The role

This role focuses on triage, resolution, and customer communication, resolving common issues at first contact where possible and escalating appropriately to senior support or IT Technical Operations when required. The Service Desk Analyst plays a key role in delivering a positive, consistent support experience across the Envest Group.

  Frontline IT Support & Triage

• Act as the first point of contact for IT incidents and service requests via the Service Desk.
• Diagnose, resolve, or escalate incidents and requests in line with defined support models.
• Provide L1–1.5 support across user accounts, devices, applications, and connectivity.
• Ensure timely responses and resolutions in line with agreed SLAs and priorities.

User Support & Customer Experience

• Communicate clearly and professionally with users, providing regular updates on ticket progress.
• Support user onboarding, offboarding, and access changes.
• Assist users with common end‑user applications and collaboration tools.
• Deliver a consistent, customer‑focused support experience.

Ticket & Queue Management

• Accurately log, update, and manage tickets within the Service Desk system.
• Ensure tickets are categorised, prioritised, and documented correctly.
• Follow escalation and handover processes to L2 teams or IT Operations as required.
• Contribute to maintaining a clean, well‑managed ticket queue.

Process, Knowledge & Improvement

• Follow defined service desk processes, procedures, and security standards.
• Contribute to knowledge base articles and support documentation.
• Identify recurring issues and highlight trends to the Service Desk Manager.
• Support service improvements by providing frontline feedback.

Key Skills & Experience

• Experience in an IT Service Desk or frontline IT support role.
• Strong understanding of basic IT troubleshooting and service desk practices. Familiarity with ticketing systems and SLA‑driven environments.
• Strong communication and customer service skills.
• Ability to prioritise workload and work effectively in a team environment.

The salary range for this position is $80,000 - $85,000 plus superannuation, with eligibility for an annual discretionary bonus.

At Envest, we're building for what's next.

As our business continues to evolve and grow, we're looking for a Head of Learning & Development to lead the way in building the leadership and learning culture that will enable our people and business to thrive.

This role is responsible for developing and executing a learning and capability strategy that supports business performance, leadership excellence and future workforce readiness, while influencing greater alignment and consistency in people capability across Envest’s portfolio of businesses.  

Reporting to the Chief People Officer – Broking, you'll partner closely with the Executive Leadership Team and senior leaders across the business to create meaningful development experiences that improve individual performance, strengthen leadership capability and accelerate organisational success.

About the role

Build Leadership Capability

• Develop and execute a learning strategy aligned to business priorities and growth objectives.
• Identify critical capability requirements and future skill needs across the organisation.
• Establish capability frameworks that support workforce planning, performance and succession.
• Ensure learning investment delivers measurable business impact.
• Design and oversee leadership development pathways for emerging, people and senior leaders that strengthen succession pipelines and future leadership capability.
• Partner with executives and senior leaders to develop high-performing leaders and teams.
• Embed leadership expectations, values and behaviours across the organisation.

Drive a Culture of Continuous Learning

• Champion a culture where learning, growth and development are embedded into everyday work.
• Introduce innovative and modern approaches to learning and capability development.
• Increase engagement in learning opportunities and promote self-directed development.

Lead Learning Design

• Oversee the design and curation of delivery of engaging learning experiences.
• Leverage digital, virtual, social and classroom learning solutions.
• Manage external panel of learning providers, coaches, facilitators and learning partners.

Support Talent & Organisational Growth

• Partner with People & Culture leaders to support talent development, succession planning and career pathways.
• Enable capability uplift during periods of organisational change and transformation.
• Contribute to broader talent, leadership and organisational effectiveness initiatives.

Harness Data & Technology

• Lead the optimisation of learning technology and systems.
• Use workforce insights and learning analytics to inform decision-making and measure outcomes.
• Establish reporting frameworks that demonstrate the value and impact of learning initiatives.

About you

• Experience leading Learning & Development, Organisational Development, Capability or Talent functions.
• A proven track record developing and executing enterprise-wide learning and capability strategies.
• Experience designing and delivering leadership development programs.
• Exceptional stakeholder engagement and influencing skills, with the ability to build credibility at executive level.
• Commercial acumen and a strong understanding of how capability drives business performance.
• Experience leveraging learning technologies, digital platforms and data to improve outcomes.

Why Join Envest?

• This is an opportunity to shape the future capability of a growing organisation.
• You'll have the support, visibility and influence to make a genuine impact, partnering with leaders who recognise that great businesses are built through great people.
• You'll be empowered to create meaningful development experiences, strengthen leadership capability and help build a culture where our people can grow, succeed and perform at their best.

Are you looking for a role that not only recognises your expertise but also actively supports your next career step? CPS General Insurance — a respected brokerage in Chatswood and proud member of the Resilium Partners and Envest Group — is growing, and we’re excited to welcome an ambitious Account Manager to our high performing team.

This is not just another broking role. It’s a genuine career growth opportunity, ideal for someone who is ready to elevate their capability, broaden their client exposure, and move confidently toward a Senior Account Manager pathway with strong support behind them.

Join a business where your development is prioritised, your ideas are valued, and your success is celebrated.

What the role involves

As an Account Manager, you’ll deliver expert advice and tailored insurance solutions to a well-established portfolio of SME and Commercial clients. You’ll also play a key role in supporting new business growth across the SME and mid-market sectors.

Your responsibilities include:

• Provide strategic, customised insurance advice across a diverse range of industries.
• Contribute to business growth by identifying opportunities and building strong relationships through networking and client engagement.
• Develop and present competitive insurance strategies aligned to client risk profiles and business goals.
• Build and maintain long term, trust-based relationships through consistent communication and exceptional service.
• Partner with underwriting, operations, and other internal teams to ensure seamless service delivery.

At CPS, we’re committed to helping you build a long-term career.

This role offers:

• Clear progression pathways — with genuine opportunities to step into a Senior Account Manager role as you develop.
• Mentoring from industry leaders — gain practical guidance, coaching, and exposure to more complex portfolios to accelerate your professional growth.
• Increased responsibility over time — manage larger clients, strengthen your technical expertise, and expand your commercial impact.

Why work for CPS:

• We have a supportive and collaborative team culture, down to earth and a team that cares about each other and our clients.
• We are a progressive workplace, forward thinking and always looking for opportunities to improve.
• We are wellbeing focused, offering a hybrid work structure and wellbeing initiatives.

What we're looking for:

• We are looking for a qualified broker with Tier 1 Insurance Broking qualification
• Relevant SME or Commercial broking experience with the desire to learn more
• Strong desire to be part of a community and collaborative team environment.